The SureFlap Microchip Cat Flap allows selective entry for your pet using their microchip, preventing unwanted animals from entering your home. The DualScan Cat Flap adds an extra layer of control by enabling selective entry and exit, making it ideal for households with indoor-only pets or multiple cats.

Yes, the SureFlap Microchip Pet Door is designed for both large cats and small dogs. It uses your pet's microchip or an RFID collar tag to provide secure and selective access, accommodating pets up to 7kg.

The SureFlap Microchip Cat Flap uses your cat’s microchip as a unique identifier to grant access, keeping out stray animals. It does not require collars or tags and is compatible with most 15-digit microchips.

The SureFlap Cat Flap Mounting Adaptor is used to install SureFlap cat flaps into glass doors, walls, or other materials that require a secure and professional fit.

The DualScan Microchip Cat Flap provides selective entry and exit controls, making it ideal for managing multi-pet households or keeping certain pets indoors while allowing others to roam freely. It offers additional control without the need for a connected hub.

Yes, you can use the SureFlap Pet Door Tunnel Extender to increase the depth of the tunnel for installations in thicker doors or walls. These extenders are easy to attach for a seamless fit.

Yes, the SureFlap Microchip Cat Flap is designed to be weatherproof, with a draught-proof seal that prevents energy loss and keeps the elements outside where they belong.

The SureFlap Microchip Pet Door is larger than the cat flaps, making it suitable for small dogs and larger cats. It also features a manual lock and works seamlessly with SureFlap accessories like the mounting adaptor and tunnel extender for more versatile installations.

The SureFlap Microchip Cat Flap can store up to 32 different microchip IDs, making it an excellent choice for multi-pet households.

No, the SureFlap Mounting Adaptor is only necessary for installations into glass, walls, or certain non-standard door types. For regular doors, the cat flaps and pet doors can often be installed directly without the adaptor.

Yes, Sure Petcare microchip products are compatible with most common types of pet identification microchips. The compatibility details are as follows:

15-digit microchips (FDXB): These are standard in Europe and fully supported.

10-digit microchips (FDXA): Commonly used in the USA, these are supported by most Sure Petcare devices.

9-digit microchips (Avid Secure/Encrypted Chips): These are also compatible with Sure Petcare products.

Important: The SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap are not compatible with microchip codes starting 000…, 010…, or 020…. However, the SureFlap Microchip Pet Door, SureFlap Microchip Pet Door Connect, and the SureFeed Microchip Pet Feeder are compatible with all microchip codes worldwide.

Note: The SureFeed Sealed Pet Bowl is motion-activated only and opens for any pet, regardless of microchip.

If you’re unsure, you can use the microchip compatibility checker available on the product page to confirm compatibility before purchasing.

The SureFlap range includes non-connected, connected, and Connect & Hub options, catering to various needs and preferences:

Non-Connected: Products like the SureFlap Microchip Cat Flap and Microchip Pet Door provide secure, microchip-enabled access for your pets. These devices do not require internet connectivity or additional accessories, making them simple and reliable solutions for pet owners.

Connected: The SureFlap Microchip Cat Flap Connect and Pet Door Connect bring smart functionality to your pet flap. These models allow you to pair with the Sure Petcare Hub for app-enabled features, such as remote locking, monitoring your pet’s activity, and tracking their behaviour.

Connect & Hub: The SureFlap Connect and Hub Bundle includes both the smart pet flap and the Sure Petcare Hub. This complete package provides full access to smart features right out of the box, offering pet owners ultimate convenience and control without the need to purchase the hub separately.

In summary, non-connected products are straightforward and easy to use, while connected and Connect & Hub options provide advanced, app-enabled functionality for modern pet care.