Welcome to Sure Petcare, where innovation meets pet care. Discover a range of microchip-enabled pet doors that provide security and convenience, allowing your pets controlled access to your home. Make mealtimes stress-free with smart feeders, designed to ensure your pet gets the right portion every time. For hydration, the Felaqua water dispenser offers a cutting-edge solution to track your pet's drinking habits. Explore a variety of accessories, such as colored bowls, tunnel extenders, or mounting adapters, to enhance your Sure Petcare devices. To connect it all, the Sure Petcare Hub integrates your devices for seamless monitoring and control. Track, monitor, and secure your pet’s habits with these innovative solutions.

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FAQ

Who Are Sure Petcare?

Sure Petcare is a brand that creates innovative pet care products, including microchip-operated pet doors, feeders, and other accessories. These products are designed to enhance your pet's safety and well-being, often featuring smart technology for remote monitoring and management.

How do Sure Petcare products work with microchips?

Sure Petcare products use your pet’s unique microchip as an identifier. This ensures that only your pet can access their feeder or use the pet door. If your pet isn’t microchipped, you can use a Sure Petcare RFID collar tag as an alternative. These solutions provide security and convenience for pet owners.

What is the Sure Petcare Hub, and why do I need it?

The Sure Petcare Hub connects your Sure Petcare devices to the Sure Petcare app via Wi-Fi. This enables remote control, detailed activity monitoring, and behaviour tracking for your pet. It is an essential tool for integrating and managing multiple devices efficiently.

Can multiple pets use Sure Petcare devices?

Yes, Sure Petcare products are perfect for households with multiple pets. Devices such as the SureFeed Microchip Feeder and SureFlap Microchip Pet Doors can store multiple microchip IDs, ensuring each pet has secure and personalised access.

What is the SureFeed Microchip Pet Feeder used for?

The SureFeed Microchip Pet Feeder ensures that only the assigned pet can access their food. This is particularly helpful in multi-pet households or for pets on specific diets. The feeder helps maintain proper nutrition and prevents food stealing among pets.

What is the Felaqua Connect, and how does it help my pet?

The Felaqua Connect is a water dispenser that uses your pet’s microchip to track their drinking habits. The device provides fresh water and sends behavioural insights to the Sure Petcare app, helping you monitor your pet's hydration levels and overall health.

Are Sure Petcare products battery-operated?

Yes, most Sure Petcare products, such as the pet doors and feeders, are battery-operated. This ensures functionality even during power outages. Battery life can vary depending on the specific product and usage.

How do I check if my pet’s microchip is compatible with Sure Petcare products?

Sure Petcare microchip products are compatible with most common types of pet identification microchips. The compatibility details are as follows:

15-digit microchips (FDXB): These are standard in Europe and fully supported.

10-digit microchips (FDXA): Commonly used in the USA, these are supported by most Sure Petcare devices.

9-digit microchips (Avid Secure/Encrypted Chips): These are also compatible with Sure Petcare products.

Important: The SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap are not compatible with microchip codes starting 000…, 010…, or 020…. However, the SureFlap Microchip Pet Door, SureFlap Microchip Pet Door Connect, and the SureFeed Microchip Pet Feeder are compatible with all microchip codes worldwide.

Note: The SureFeed Sealed Pet Bowl is motion-activated only and opens for any pet, regardless of microchip.

If you’re unsure, you can use the microchip compatibility checker available on Sure Petcare's official website inside the product page to confirm compatibility before purchasing.

Are Sure Petcare products suitable for small dogs?

Yes, Sure Petcare offers products like the Microchip Pet Door, which is larger than the Microchip Cat Flap and suitable for small dogs and large cats. These devices ensure secure access tailored to your pet’s size.

Do Sure Petcare products come with a warranty?

Yes, all Sure Petcare products come with a standard 3-year warranty. This warranty covers defects in materials and workmanship under normal use. For full warranty details, refer to the documentation included with your product or contact us here.

Reviews

I was shopping around online for a good price for a couple of microchip feeders. Petwell had the best prices around. With fast delivery at no extra charge, I couldn't ask for more.

Petwell Customer

I ordered two microchip cat feeders. The best price I found online. They arrived quickly and well packaged.

Petwell Customer

Ordered a SureFlap microchip catflap to replace a previous one that lasted 10 years! Excellent price from this fantastic company. Ordered on Sunday received product on Tuesday, so quick. Kept informed of dispatch and delivery. Can’t fault this company will definitely order again . Thank you Petwell.

Petwell Customer

Delivered promptly and the cat flap itself is great - very tidy looking with no nasty colours or fiddly bits that would get dirty easily. Super-easy to fit too, I just used the video showing how it can be done.

Petwell Customer

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