Sure Petcare is a brand that creates innovative pet care products, including microchip-operated pet doors, feeders, and other accessories. These products are designed to enhance your pet's safety and well-being, often featuring smart technology for remote monitoring and management.

Sure Petcare products use your pet’s unique microchip as an identifier. This ensures that only your pet can access their feeder or use the pet door. If your pet isn’t microchipped, you can use a Sure Petcare RFID collar tag as an alternative. These solutions provide security and convenience for pet owners.

The Sure Petcare Hub connects your Sure Petcare devices to the Sure Petcare app via Wi-Fi. This enables remote control, detailed activity monitoring, and behaviour tracking for your pet. It is an essential tool for integrating and managing multiple devices efficiently.

Yes, Sure Petcare products are perfect for households with multiple pets. Devices such as the SureFeed Microchip Feeder and SureFlap Microchip Pet Doors can store multiple microchip IDs, ensuring each pet has secure and personalised access.

The SureFeed Microchip Pet Feeder ensures that only the assigned pet can access their food. This is particularly helpful in multi-pet households or for pets on specific diets. The feeder helps maintain proper nutrition and prevents food stealing among pets.

The Felaqua Connect is a water dispenser that uses your pet’s microchip to track their drinking habits. The device provides fresh water and sends behavioural insights to the Sure Petcare app, helping you monitor your pet's hydration levels and overall health.

Yes, most Sure Petcare products, such as the pet doors and feeders, are battery-operated. This ensures functionality even during power outages. Battery life can vary depending on the specific product and usage.

Sure Petcare microchip products are compatible with most common types of pet identification microchips. The compatibility details are as follows:

15-digit microchips (FDXB): These are standard in Europe and fully supported.

10-digit microchips (FDXA): Commonly used in the USA, these are supported by most Sure Petcare devices.

9-digit microchips (Avid Secure/Encrypted Chips): These are also compatible with Sure Petcare products.

Important: The SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap are not compatible with microchip codes starting 000…, 010…, or 020…. However, the SureFlap Microchip Pet Door, SureFlap Microchip Pet Door Connect, and the SureFeed Microchip Pet Feeder are compatible with all microchip codes worldwide.

Note: The SureFeed Sealed Pet Bowl is motion-activated only and opens for any pet, regardless of microchip.

If you’re unsure, you can use the microchip compatibility checker available on Sure Petcare's official website inside the product page to confirm compatibility before purchasing.

Yes, Sure Petcare offers products like the Microchip Pet Door, which is larger than the Microchip Cat Flap and suitable for small dogs and large cats. These devices ensure secure access tailored to your pet’s size.

Yes, all Sure Petcare products come with a standard 3-year warranty. This warranty covers defects in materials and workmanship under normal use. For full warranty details, refer to the documentation included with your product or contact us here.