Terms & Conditions

The sole owner and operator of this website is Petwell

Any reference to Petwell.co.uk within the statement below can reasonably be construed to be the same Petwell.co.uk that appears on any other part of this website, including all of its pages and extensions.

Accuracy of content

Every care has been taken by Petwell.co.uk during the preparation of the content of this website to ensure that it is accurate at the time of publication. Particular attention has been paid to the descriptions of all the products featured on the website to ensure they are accurate and to ensure that the prices quoted are correct at the time of publication.

As permitted by law, Petwell.co.uk reserves the right to disclaim all warranties, expressed or implied, with regard to the accuracy of the information contained within any of the products purchased from the website. Petwell.co.uk shall not be liable to any person for any loss or damage that may arise from the use, in any way, of any information that is included within any of the products that are advertised on the Petwell.co.uk website.

Orders are accepted only on the understanding that there are no material errors in the product descriptions and/or prices as advertised on the Petwell.co.uk website. All prices displayed are inclusive of VAT where applicable.

Privacy & Data

Identity and contact details of the data controller; Petwell are the data controller of your personal data. If you wish to discuss anything relating to your personal data please contact cs@petwell.co.uk in the first instance.
Purpose of and legal basis for processing; When you interact or place an order with Petwell.co.uk we may require certain information from you. This may include, but is not limited to, your name and address, telephone number, email address and pets details. This is either a requirement of law or to enable us to undertake the services requested from us.

Recipients of the data; Information received by Petwell.co.uk, is stored securely in line with our internal policy. Data is only available to, and is limited by requirement, to those who specifically require this data to undertake the following; Processing and delivery of your order, provide customer support, Process your order in an efficient manner, help prevent fraudulent transactions, ensure your pet’s medicine is correct administered in accordance to the law, open and run your account and personalise your website experience.

Categories of the data being processed; Any third countries data are transferred to and safeguards that are in place; We may on occasion pass your details to 3rd parties for the purposes of; Product fulfilment (i.e. to enable couriers and postal operators to deliver your goods), Marketing, legal requests (i.e. from government bodies) or for other legitimate purposes as required. We vet all of our 3rd party suppliers and ensure that your data is safe in line with our internal policy.
Period of data retention; Your data is stored securely with us and kept for a period in line with legal requirements and/or subject to your interaction with Petwell.co.uk.

The individuals’ rights: access, correction, withdrawal of consent, erasure and portability; You are entitled to update any of your personal information by logging into your account and manage your marketing preference by opting out of marketing emails. You can also request any information we hold about you, ask us to update any information, as us to remove your account or object to the processing of your personal information. We will do this in accordance with any relevant laws. . If you wish to discuss anything relating to your personal data please contact cs@petwell.co.uk in the first instance.

Their right to lodge a complaint with the supervisory authority; You have a right to lodge a complaint with your supervisory authority if you have any concern about how we process your personal information.


Cookies are a technology which we use to provide you with a specific customer experience. A cookie is a piece of data that Petwell.co.uk sends to your internet browser, which may then be stored on your system. Should you wish you can set your internet browser to notify you when you receive a cookie or you can adjust it not accept any.
Cookies deliver a better internet experience and are used by Petwell.co.uk to allow you, amongst other functions, to save your log in details or store items in your shopping basket.

Security of accounts

As a Petwell.co.uk customer, you are solely responsible for maintaining the confidentiality of your account, including the protection of your account password, as well as being solely responsible for any activities that occur through the use your account.Petwell.co.uk shall not be liable to any person for any losses, damage, harm or any other harmful act that may arise as a result of any failure on your part to protect your password or your account.

Ordering errors

Any errors that you make with your order can be corrected providing you make the correction prior to the point at which you are asked to ‘confirm’ your order the final page of the ordering process). If you make an error in an order that is confirmed you should contact us without delay. While it may be possible for us to help you to rectify your mistake, there is no guarantee that this will happen, nor is there any assurance that we are likely to be able to rectify mistakes in confirmed orders.


We understand that on occasion you want to return an item you purchased from us. We are striving to make this process quick and convenient for you.

For more information on returns or to request a return/refund, contact us at customer.service@petwell.co.uk

Unfortunately, due to regulatory law, we cannot accept the return of any medication including flea and worming treatments. If you return such a medication to us, we can dispose of this for you but are not authorised to resell this. If an order containing medicinal products is faulty, we will accept returns within 30 days of the order date.

Other Products
If for any reason you are not satisfied with any product you purchased from us, you can return by notifying us within 14 calendar days of receipt. The product must be returned within 14 calendar days of your notification to us in its original packaging, unopened and in condition for resale.
We only accept returns of products that have been purchased through our website.
If the product arrives in bad condition, or if for some reason the return is the result of an error on our part, you must notify us immediately and we will resend or refund the product (in our sole discretion) within 14 days of the order date.
Any return that does not meet the above conditions may not be refunded or replaced.
Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us. If we have agreed to arrange a return for you, we will charge you for the return cost. If the product is faulty, please contact the product's manufacturer directly within their stated warranty period. 

Liability exclusions

Any disclaimers and exclusions that are set out within these terms and conditions do not apply to damages that arise from death and personal injury resulting from the negligence of Petwell.co.uk or any of its employees or agents. Nor do they apply to damages that arise from death and personal injury resulting from acts of fraud on the part of Petwell.co.uk or any of its agents or employees. All disclaimers and exclusions shall be governed by, and be construed in accordance with Guernsey Law. Where any provision of a disclaimer or exclusion is found to be unlawful, void or for any reason unenforceable, that provision shall be deemed severable, but shall not affect the validity and enforceability of any remaining provisions.

Further legal notices

Further legal notices relating to and governing your use of the Petwell.co.uk
website may appear on other areas of the website beyond this statement of the Terms and Conditions for using the Petwell.co.uk website.

Changes to legal notices

Petwell.co.uk reserves the right to change its terms & conditions from time to time and advises you check the wording at regular intervals for these possible changes.

Outside jurisdictions

Petwell.co.uk does not represent that any of the products or services referred to in the materials purchased through this website are available or appropriate for use in other jurisdictions. Anyone who chooses to access Petwell.co.uk from an outside jurisdiction is responsible for complying with all the legal requirements within that location.

Law, jurisdiction and language

The Petwell.co.uk website, together with all of the content contained therein, and all contracts that result from the usage of the Petwell.co.uk website, are governed by and construed in accordance with Guernsey Law. The parties to any contract resulting from the usage of the Petwell.co.uk website shall agree to submit to the exclusive jurisdiction of the courts of Guernsey. All contracts are conducted in English. These terms and conditions do not affect your statutory rights.

How we operate

Petwell operates from a registered premises at The Barton, North Tawton, EX20 2BB

Registration no. 2041232 . Verify our registration with the VMD here  https://www.vmd.defra.gov.uk/registers/ 

Team overview

Petwell employs suitably qualified persons (SQP’s) as below: 

Registered Qualified Person/Veterinary Surgeon:

Hannah Mills SQP – QE9038


To verify the above registration details, please visit the VMD’s website https://www.vmd.defra.gov.uk/registers/sqpregister.aspx. Alternatively, please call the VMD on 01932 336911 quoting the members’ name or number you wish to check.



If you have a complaint about the quality of a veterinary medicine, please contact us in the first instance for immediate assistance via our help centre 

However, if you feel that we haven’t resolved your complaint satisfactory, you can contact the VMD; postmaster@vmd.defra.gsi.gov.uk. 

Please note that the VMD will only consider complaints regarding veterinary medicines, not about service, delivery, costs and non‐medicinal products.

Adverse reactions to a medicinal products

Some adverse effects are known about and these are explained in the products SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals which may only be seen when the products are used more widely.
 If you suspect that you or your pet has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form link: https://www.vmd.defra.gov.uk/adversereactionreporting


Petwell Subscription Terms

At Petwell, we're committed to providing you with convenient and cost-effective options for your pet's needs. Our subscription service offers you the ease of receiving your pet's essentials regularly, ensuring they never run out. However, please note that prices for subscription products may fluctuate each month based on market conditions.

By subscribing to our service, you can enjoy the following benefits:

  1. Consistency: Say goodbye to last-minute trips to the store. With our subscription, you'll receive your pet's favorite products on a regular schedule.
  2. Flexibility: You have full control over your subscription. You can easily modify the delivery frequency or products in your subscription at any time.
  3. Savings: As a subscriber, you'll have access to exclusive discounts and special offers on selected items.

We want to make your experience with us as smooth as possible. If you have any questions or need assistance with your subscription, our dedicated customer support team is here to help. Simply reach out to us at customer.service@petwell.co.uk, and we'll be happy to assist you.

Pet Brands T/A Petwell

Registered Office: Unit 1, Paramount House Gelderd Road, Birstall, Batley, England, WF17 9QD

Company Number: 06502500

Trading Address: Unit 16 Commercial Rd, Goldthorpe, Bolton upon Dearne, Rotherham S63 9BL